Terms & Conditions

Security

Credit Card Safety

At SkyFix, the customer always comes first, and this means 100% security for your online transactions, by using a 128-bit encrypted secure server. We have not had a single case of online credit card fraud reported to us, and this will continue to be the case

Privacy Policy

When you make an order, we note your name, email address, postal address, and phone number. We will never give your personal information to any other company. If you require any more information on our privacy policy, please contact us.

Terms And Conditions

Delivery

Orders being delivered to SA addresses which are confirmed before 3.30pm are dispatched the same day via a courier service. Therefore, you can expect to receive your items within 4 working days after you have placed your order. For unusually heavy items, delivery may take an extra day or so, so please contact us if you have an urgent order in such cases.

Returns

How do I return an item? Simply contact us and one of our customer support team will issue you with a Returns Authorisation Code (RMA) that will enable us to process your return quickly and efficiently. You must obtain a Returns Authorisation Code before sending anything back to us or we will not be able to process your return. To give you a few pointers on how we manage our returns, here are some simple and easy to follow guidelines:

Faulty Or Defective Items

If you return an item because of an error on our part, or it is defective, we will happily refund your costs in returning it to us. You are responsible for any other service provided to you in connection with your item.

Items Lost In Transit

We cannot be held responsible for packages lost in transit: as you are responsible for returning the item(s) to us, we recommend sending the package by Recorded/Special Delivery. Refunds, replacement and exchanges: Refunds, replacements or exchanges are usually processed within 7 working days of receipt of the returned item(s) by SkyFix. Any refund will be made in the same form of payment that was used to make the initial purchase. Please note, in all instances SkyFix shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.

Complaints Procedure

SkyFix takes its relationships with customers very seriously, and we expend a great deal of effort ensuring that we keep you happy. We aim to reply to emails within one working day of receipt, whether they’re enquiries or, heaven forbid, complaints. If email is too impersonal, we encourage you to phone us where our customer support team will gladly be of assistance. All your feedback is appreciated.

Tax Charges

For orders made from South Africa, 14% VAT is added.