FAQs

Mavic Pro, Inspire, Phantom 4, Phantom 3 Professional, Phantom 3 Advanced, Phantom 3 Standard, Phantom 2 Vision +, Phantom 2 Vision, Phantom 2, Phantom FC40, Phantom 1. See more

Yes we do. Every drone goes through a final evaluation before sign-off.

If there is a drone error, the best thing to do is to run the camera from the time you take off to the time you land. Not having video evidence of the flight incident is extremely difficult to prove product failure.
Alternatively, use your phone camera to film the drone error, battery error or any other error. Make sure you talk through the error so the vocal description on the video describes exactly what the problem/ error is.
Provide photos of the serial number/s and purchase invoice(s).
Get to know your rights by visiting the manufacturer website for more information regarding warranties. The onus is on you to provide proof that the goods were not fit for use at the time of failure. When this is proven the warranty process is very straight forward, but time consuming. Your local retailer or DJI will provide information on how to proceed with a warranty claim.

Fees are R550 (Phantom range) or R750 (Inspire range) upfront diagnostic assessment fee. After that should you wish to proceed, a quote will be issued for you to sign. If you don’t wish to proceed, we will ship the drone back to you at your expense. We charge an hourly rate of R399.
If your repair is a warranty job, you may still be responsible for the shipping.

We aim to have a turnaround time between 14 – 21 days, but timelines may vary according to whether you are a priority customer, repair complexity and parts availability. If the work is a warranty job and needs to go back to DJI, it may take up to 9 weeks for DJI to assess / fix or replace your goods.

Our priority customers (customers that purchased their UAV Drone from Action Gear Australia) will receive full support and help throughout the warrantee process, and will be assisted first.
If you purchased elsewhere and have a warranty claim, you will have to deal with your local retailer or DJI directly. This can take up to 9 weeks.
If you have warranty repair authorisation form a retailer, distributor, or DJI, then we’ll process your repairs and will charge our normal rates and processing fees.

You will need to get the goods to us. Once we’ve received and completed the estimate a returning shipping charge will be added to the quote for you to sign off on. We will use the most cost effective means to return the goods. If you want it sooner that is viable through our agent, we do offer express shipping at a higher cost to you.